Work — Jy Pruis

SwissBorg

Turning a legal requirement for 700k+ users into a 2-tap check

Context

700K+ users needed to renew their KYC data or SwissBorg could face millions in fines. I designed a self-serve renewal experience and a reusable KYC system to handle compliance at scale.

Results

220k+ renewals in 2 months, zero UX complaints

and engineers no longer change user data by hand in the backend.

In this case study

Regulatory UX
Systems thinking
B2C

Competitor research
Scrapped designs
A/B testing
Legal and backend constraints
KYC widget system

Three KYC banners: Security Action Required, Deposit Limit Reached and Information Needed

SwissBorg home screen with an Information Needed banner asking the user to review their information

Note reading 700K+ users need to go through this flow to continue to invest, above the Personal Details screen

SwissBorg - KYC Dashboard

Cutting KYC 2 review time by 50-75% in two weeks, with no backend changes

Context

SwissBorg's compliance agents reviewed Proof of Residence applications in a fragmented, tab-heavy back office with no defined process. I redesigned it into a guided, single-screen review flow in 2 weeks, with no backend capacity.

Results

50-75% faster Proof of Residence reviews

Measured in the first week, with decisions standardised across all agents.

In this case study

AI prototype
User research
Internal tools

Shadowing agents and reviewing applications
AI prototype that failed (60% slower)
Flag based decision design
Designing with no backend capacity
KYC system template reusable for KYC 1 and KYC 3
Rolling out to resistant agents

Applicant card: selfie of Emma Smith, 20 CourtRoad, London, WE8 NB9, approved within 2–5 minutes

Review checklist with flags: ID document valid, name matches, address matches, official document, under 3 months old

The redesigned KYC review dashboard on a laptop: utility bill, user details, location details and the checklist on one screen

Venga

0→1 crypto bundles product ownership under pressure

Context

Turning an undefined C-suite opportunity into a new investment product. I took Crypto Bundles from an early concept to a build-ready product in three weeks, defining the MVP, shaping the experience and making key product decisions along the way.

Results

Build-ready MVP in 3 weeks

with custom bundles, which no competitor we reviewed offered.

CEO projects €30M in transaction volume by 2027

based on competitor benchmarks, pending build.

In this case study

0→1 Product
Monetisation
Multiple hats

Competitor analysis
Product scoping
AI prototype
Scope trade-offs with leadership
Rejected ideas and iterations
System thinking
Post MVP designs

Crypto Bundles allocation screen: a full donut chart at 100% total allocation, Bitcoin, Ethereum and Solana with − and + controls and locks, and a Save changes button

Choose up to 5 cryptos to create your own bundle: Bitcoin, Ethereum and Solana selected, Hype and Link not selected

Bitcoin, Ethereum and Compound coins with the lines: diversify your portfolio instantly, buy a whole set of assets in one single action

Tax Systems - Alphamap

An award-winning AI tool that cut tax mapping time by 80%

Context

Tax professionals were spending hours manually mapping trial balance data into P&L statements. I designed the review interface for Tax Systems' first generative AI tool in 3 weeks, built so sceptical experts could trust and correct the AI's output.

Results

80% less processing time, 90%+ mapping accuracyBest Digital Innovation, Tolley's Taxation Awards 2024

In this case study